I've been in about four industries when it comes to User Experience (UX): Video Game, Product Sites, Automotive, and now, Health IT. From my experience, the first two I mentioned, the top ones in their category have a solid UX. When I see Automotive UX and Health IT, not so much. In fact, for Health IT, there is a hashtag trending #letdoctorsbedoctors just because of the issues of time spent trying to figure out the software. One one say they may not be tech-savvy and be on with it, but have you realized some doctors are video gamers? Some doctors understand technology very well, yet there is so much struggle with healthcare software usability.
Why is there such a rift in the industries? Well, let's talk about that.